SHIPPING
New Zealand
All New Zealand orders are sent overnight express from our Hamilton dispatch centre via New Zealand post.
Please note next day delivery is not guaranteed for all locations and will only apply to metro and next day delivery service areas. For rural locations please allow 3-10 business days.
Orders under $50 - $5 NZD Overnight express shipping
Orders $50 and over | Free overnight express postage
Australia
All Australia orders are sent from our Sydney dispatch centre via Aus post.
Standard Shipping | $ 7.95 AUD
Express Shipping | $10 AUD
Orders $50 and over | Free Standard Shipping
World wide Shipping
Standard International Shipping | $30 NZD
All international orders are couriered using a registered service which guarantees track & trace. Please note that a signature will be required upon final delivery of goods unless you specify otherwise.
Please note delivery timeframes are guidelines only and are not guaranteed. From our experience, depending on the country some customs authorities take longer than others to process inward goods/packages, some airlines do require stopovers before reaching the destination country and for these reasons may cause a delay. How the international postal services/customs operate are unfortunately out of our control, but like every postal services the time frames are a guideline and aim to have your parcel delivered within that time frame.
For any inquiries regarding international shipping please contact us directly on info@mamakuskin.com.
Your order may be subject to customs requirements and also import duties and taxes once your order reaches the respective country of destination. Please note we will not be held responsible for any delays caused by Customs in the recipient country, this also includes parcels that are detained or confiscated if they are deemed prohibited by the customs authority in the recipient country.
Any duties and taxes, which are levied by the authorities in the destination country, are at your cost. Also shipping fees are not refundable for undeliverable or refused shipments due to the unwillingness to pay for custom charges. We strongly advise you to research more info on customs regulations in the destination country prior.
In the event that a parcel is unclaimed by a customer in the recipient country and is returned back to us, we are not obligated to provide a refund to the value of the product. We will however provide the option of resending the item(s) with any additional shipping costs incurred resting with the customer(s) concerned.
If by chance you have still not received your order after 30 working days due to goods being Lost-in-delivery, you are advised to contact our Customer Service. We can then assist in tracking your order and advising on the status of the parcels delivery.